HOTEL CRYSTAL URBAN PARK – Bhubaneswar
Reviews:
Hotel Crystal Urban Park has repeatedly received poor ratings and negative guest reviews and experiences. Many customers are facing serious issues with hygiene, room maintenance, hospitality, and safety. The overall customer rating is very low across other review platforms like TripAdvisor.
Common Complaints:
Hygiene Issues: cockroaches, mold, bad odors, and dirty floors.
Safety Concerns: Unnecessary entry, and lack of privacy, like window gaps between rooms.
Poor Service: Staff behavior is very rude, unresponsive, and in some cases, aggressive.
Common issue: Frequent complaints of no hot water, no room cleaning, cold food, and cooling A/C.
Unfair Charges: Extra charges for early check-in or late check-out, even without prior information or clarity.
Noise & Smoke: Smoke and noise are entering through the gaps between room doors.
Real Customer Photos Show:
- Cracks, seepage, and damaged walls
- Filthy bathrooms
- Poorly maintained bedding and infrastructure
- Food served cold
- Lizard and insect issues
Hotel Highlights (from guests):
Quiet location (some mentioned it’s peaceful)
Accessible city area
Connected to a hospital floor (which made guests uncomfortable)
Room Pricing:
Room prices may be changed according to the date and the weekend. If you want to know the exact price of this hotel. But according to guests, the actual value for money is extremely poor. Rates vary from ₹1500–₹3000/night, but the price does not get as per service.
Important Note:
If you are planning with family trip to Bhubaneswar with family, senior citizens, or children, this hotel is not the best for you because of safety or suitability based on public reviews.
Business travelers have also faced issues with data collection and rude behavior at reception.
✅ Recommendation:
❗NOT RECOMMENDED
We advise travelers to book other well-rated hotels in Bhubaneswar for a safe, hygienic, and professional stay experience.
- Service Quality: ⭐ 1.0
- Cleanliness: ⭐ 0.5
- Staff Behavior: ⭐ 0.5
- Food & Dining: ⭐ 1.0
- Value for Money: ❌ Extremely Poor